Privacy Policy

1. Introduction

Welcome to Kamalia Grocery. Your privacy is of utmost importance to us. This policy explains how we collect, use, and safeguard your personal information. Our mobile application and website are powered by Google Firebase, a secure backend infrastructure.

2. Data Collection via Google Firebase

To provide you with a seamless grocery delivery experience, we use various Firebase services that may collect the following data:

• Firebase Authentication: We collect your phone number, email address, and passwords to create and secure your account.
• Cloud Firestore & Realtime Database: We securely store your delivery addresses, order history, and cart items to process your orders quickly.
• Firebase Cloud Storage: If you upload any images (like a profile picture or a return request), they are securely stored here.

3. App Performance & Analytics

To improve our app and fix bugs, we utilize the following tools:

• Firebase Crashlytics: Collects crash reports and device state information if the app closes unexpectedly.
• Google Analytics for Firebase: Collects anonymous usage data (like which categories you visit most) to help us improve our product offerings.

4. Data Security

We do not sell, trade, or rent your personal information to third parties. All user data stored on Google Firebase servers is highly encrypted both in transit and at rest, following industry-leading security standards.

5. User Data Deletion Request

You have full control over your data. If you wish to permanently delete your Kamalia Grocery account and all associated data from our Firebase database, you can do so directly from the app settings, or email us your request.

6. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data, please contact our support team at support@kamaliagrocery.com.